Wednesday, June 1, 2016

Corporate Communication Policy

We’d like to remind Dealers that when calling AMSOIL corporate staff and reaching voicemail, please leave a message and wait for a response. Wait until the end of the next business day before calling back or sending a second email. Because it wastes staff time when several people simultaneously seek to respond to the same information, phone calls or mass email to multiple AMSOIL corporate staff members is inappropriate and inefficient.

We strive for excellence in customer service and seek to resolve any issues you might face or answer your questions as quickly as possible. We created the following escalation policy for Dealers and customers to resolve unsatisfactory communications with AMSOIL. Use this policy if you left a voicemail or sent an email that requires a response, and didn’t receive a response by the end of the next business day, or if you receive a response you feel warrants further review. We ask Dealers and customers to use this channel only in those situations where the normal communication path has been used without a satisfactory conclusion.

  • For non-returned email or voicemail communication: provide as many details as possible, including the department you contacted and the email address or phone number you left a message with, the time and day of the message and the details of the issue.
  • For review of a decision or policy interpretation: provide all email correspondence, or if via phone, include details on the issue, the department contacted, the response received and the reason for requesting the review.
  • Email AMSOIL at [email protected] or call 715-392-7101 and ask the switchboard operator for the supervisor of the department to which your message was originally directed.