To better align with the current best practices recommended by the payment card industry and other governing bodies, we will be making several changes to our security protocols throughout 2021 and beyond.
Some of these improvements will happen behind the scenes to offer greater data security and will not require users to make any changes in how they do business with us. Other improvements may offer optional security features and ease-of-use benefits which can be opted into at the user’s discretion. Finally, some improvements will require action from users whose accounts might not meet the recommended minimum requirements.
The first such change that may require action from accounts and customers will be deployed on Aug. 3. This update to our security will include new password strength requirements for AMSOIL.com/AMSOIL.ca and all the portals leading to the customer zones.
PLEASE NOTE: Users who currently use automatic password managers or store passwords in their browsers should take care to update them with these new passwords, as this is a common reason for lockouts today.
Here are some tips for Dealers and customers who may have difficulty using an older, insecure password which will require a reset:
• Accounts are locked out after 5 failed password attempts. This will automatically reset after a period of 30 minutes.
• On or before Jan. 1, 2022, if the user’s current password does not meet the new requirements below, they will be presented with a prompt to immediately reset his or her password at login.
• After a successful reset, the user will be returned to the login screen to use the new password by logging in once again.
• The new minimum password requirements are as follows:
o Passwords must be 8 characters or greater in length (formerly 6)
o Passwords MUST CONTAIN the following:
ü One or more uppercase characters
ü One or more lowercase characters
ü One or more numbers
ü One or more special characters (!@#$%^&* etc.)
o Passwords CANNOT CONTAIN the following:
X The user’s email address, name, dates with four-digit patterns (19## or 20##) or simple sequences of numbers and letters (aaaa, 1234, etc.)
X The words “AMSOIL,” “Password,” “QWERTY” or “Dealer”
X Any of the last 5 valid passwords
These new guidelines will be presented to the user on the password reset screens and will also be highlighted as detected when users attempt to use a password which does not meet these requirements.
If you or any of your customers have additional questions or concerns with these changes, or need additional assistance with establishing a secure password, please contact customerservice@AMSOIL.com and a representative will be in touch to assist you within the next business day.