As previously announced, we’re launching
a refreshed amsoil.com website in early 2019 and transitioning to a new ecommerce
platform. Users will notice an improved shopping experience and a refreshed,
more mobile-friendly interface. These changes will help support sales growth
now and into the future.
What
does that mean to me and my customers?
Like most ecommerce platforms, the new amsoil.com will require a unique
email address to identify each customer. This means all AMSOIL customers
must have a unique email address on file with AMSOIL INC.
This requirement presents challenges to
customers in either of the following situations:
• No email address on file with AMSOIL
Some customers order exclusively by
telephone and have never provided an email address. In these situations, we
will create a placeholder email address for the customer using the customer
number and “@yyy.zzz.” While doing so satisfies the requirements of the new
amsoil.com, your customers won’t receive important ordering information,
product promotions and other updates from AMSOIL.
• Duplicate email addresses on file with
AMSOIL
In some cases, one email address has been
used for multiple customer accounts. For example, an auto parts store owner
might have a retail account to buy for his store and a Dealership through which
he sells to other businesses. In other cases, a Dealer may use his own email
address for his Preferred Customers.
In these cases, we have attempted to
identify the primary customer associated with each email address used with
multiple accounts. We then created placeholder email addresses for the
remaining accounts using the customer number and “@yyy.zzz”. Again, while this
satisfies system requirements, your customers won’t receive important updates
from AMSOIL or enjoy the best possible customer experience.
What
AMSOIL is doing
We will apply these changes and update
your customer reports in the Dealer Zone on Nov. 15, 2018. While this solution
isn’t ideal, it’s necessary to launch the new amsoil.com and position Dealers
for increased sales as technology continues to evolve.
What
you need to do
Tell your customers that AMSOIL is
improving its website to ease navigation and ordering. But to receive shipping
confirmation, order updates, product promotions and other information, they
need to have an active, unique email address on file. Either you or your
customers can call AMSOIL INC. at the number below to provide that information.
How
do I update an email address?
Call 1-800-777-7094, Monday - Friday, 7
a.m. – 7 p.m. CT and provide the information to the Customer Service
Representative.
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